Booking general conditions | Les chalets Covarel

Rate and payment conditions

To be valid, the booking must come with all the items mentioned below:

A part payment equal to 30% of rental cost. Expressly agreed on by the parties, it is understood that this sum is paid as a part payment and not as down payment.
The contract must be aggreed on internet during the booking process.

The rental cost balance must be paid no later than three months before the start of the stay in the rented accommodation.

If the balance remains unpaid within three months before the arrival date, the agency will have the rights to cancel the reservation. In that case, the deposit will be refunded if the property has a new booking on the same period and under the same rate.

The rental cost must be paid in full, in a single payment, on the day the booking is made if the accommodation is booked three months or less before the start date of the stay.

All our rates are in euros including taxes, rent, filing fees, and rental charges.

The lessee undertakes to accept the rented premises on the dates and times established in the contract.

The keys or the welcom brochure will be given after the payment of deposit, holiday tax and the payment of additional bookings.

If the deposit is said to be cashed-in on the contract, it will be paid before the arrival of the guest.

Rental cost does not include:

Tourist tax (rate per day per person and depending on the type of property).
All auxiliary services: airport transfers, ski equipment, ski passes, etc.

Cancelation

All cancellations must be notified by email.

The date on which the letter is presented will determine the date of cancellation.
Should the tenant be the one to cancel, the following conditions shall apply:
- More than 90 days: the deposit is kept
- Between 89 and 30 days: 75% of the stay is invoiced
- Less than 29 days or no-show at the start of stay: 100% of the stay is invoiced.

In Case of problem due to COVID 19 - and the guest is nuable to travel, because of one of more of the following reasons: barriers closed, airport closed, travel ban, resort closed, quarantine rules.. The Covarel chalets will refund 100% of the booking to the guest.

In the event of a cancellation supported by a reason, should the premises be re-rented, the paid amount will be returned to the tenant who cannot honour his/her contract. Stays begun and then shortened or interrupted by the tenant do not entitle the latter to any refunds.

Should the agency be obliged to cancel the stay in the building planned, due to factors caused by third-parties or external circumstances, it shall supply, if possible, accommodation of the same category or of a higher category, without any additional invoicing. If the agency is unable to do so, it undertakes to refund immediately the totality of the sum paid.

Security Guarantee Deposit

The guarantee deposit is paid to settle the cost of any damage that might have been incurred by the rented real estate property or by items of
furniture or other items furnishing the rented premises, and to settle the various expenses.

This deposit will be kept until the departure of the client and the inventory is validated. It can be cashed in.

Payment can be made by bank card, or by bank transfer, according to the amount marked in the special provisions of the contract.

This sum will be blocked and returned within 15 days following the customer’s departure, once the amount has been deducted for any objects replaced, repair costs, additional housekeeping and extra food and drink consumed.

Should the guarantee deposit prove insufficient, the lessee undertakes to complete the sum if so requested.

Outlays

Some additional services subjected to a reduced VAT rate are supplied to you like outlays: being intermediate, is appointed by his customer to buy from a reduced VAT rate of the product or the service (ski passes, ski lessons ESF) with the concerned company. It is about a refund of outlays for others and the intermediary Les Chalets Covarel does not have to subject to the VAT the sums which have been paid. Les Chalets Covarel does not practice mark-up and the service is bought at the public price shown in the cash-desk of providers.

Departure

Each tenant must present to the agency and will be led to the accommodation they have rented.

Rentals begin at 5pm.
Late arrivals, i.e. after 7.30pm, must be reported to the agencybefore noon to organize a late arrival.
The agency will not cater for people arriving after midnight

Departure

On the day of departure, the rented accommodation must be vacated before 10am, when the keys will be handed over and the inventory conducted.
Postponed departures will be invoiced between 150 €/hour to 1 000€/hour according to the type of accommodation rented.
The global billing payment at the end of stay has to be paid the day before departure, on Friday, the agency being open from 9 am to 7.30pm.
Any key or command key not restored will be invoiced at purchase price.

Duration of station

Duration of stay is mentioned in the contract. The lessee cannot in any way or manner, authorize himself a late departure or a prolongation of stay, approval of agency excepted, with and extra fee, that will be fixed at a pro rata rate of the stay.

The former declares not to rent the property mentioned in this contract that is rented to him as provisory accommodation, major condition for a rental approval.

Inventory

The incoming and outgoing inventory will be one-sidedly made by the agency before the arrival and after the departure of the tenant.

The aforementioned inventory not being made in a contradictory way, the tenant shall have a period of 48 hours to lodge a complaint. After this deadline, the rented properties will be considered as exempt from damage.

Tenant's obligations

Use of the properties: exclusive use as a furnished holiday home

Occupy the premises in a temporary way. This building is not his main residence, and not a secondary and the lessee will not exercise a professional activity in the premises.
The lessee undertakes to accept the rented premises in the condition they are in when he/ she takes possession of the premises such as described in the description attached to this contract.
Occupy the premises in a subtle way in order to not disturb the neighbours. He shall not create, in particular, any noise nuisance.
The lessee undertakes to use the furniture and objects furnishing the rented accommodation for the purpose for which they are intended and on the premises where they are found. He/ she shall not under any circumstances take them outside the rented accommodation.
The contract shall be legally terminated should the lessee, for any reason whatsoever, let or transfer his/ her rights to this contract without the express consent of the owner or of his authorised agent. He or she must reside in the rented accommodation in conventional manner and may, under no circumstances, store their furniture with the exception of linen and small objects.
Keep the premises in the same state they were found, during the stay.
The lessee shall not introduce into the rented accommodation any pets without the express consent of the agency who shall first consult the owner for his/ her agreement.
Let the agency know if there is any maintenance to do.
The lessee must let any urgent work be carried out on the premises, required to ensure the upkeep of the rented accommodation and of the shared facilities. If works to be done are owed to a deterioration assigned to the tenant, they will be invoiced to the tenant.
Furniture and objects must only suffer from wear and tear resulting from the normal use for which they are intended. Should they be found to be missing or damaged on expiry of this contract for a cause other than normal wear and tear, they must be paid for or replaced by the lessee with the consent of the owner or of his authorised agent. This obligation also applies to wallpaper, curtains and to the building in general. The lessee must absolutely not discard into the washbasin, bath, bidet, sink, laundry, WC, etc. any objects likely to block the pipes. Otherwise, he shall be charged for the expenses incurred to make the necessary repairs.

Les chalets Covarel's duties

The lessor shall place at the disposal of the lessee the rented building and its accessories, according to the description received at the time of booking, and shall comply with the obligations laid down in this contract.

Complaints

Any claims made concerning a service must be sent to the agency within 3 days following taking up possession of the premises.

The fact that the tenant chooses not to take advantage of one or more of the services included in the package does not entitle him/ her to any refunds or compensation.

Capacity

The present contract is established for a maximum capacity of persons. This number of people confirmed on the contract must not be exceeded.

In case of non-authorized overflow, the agency will be able to refuse the extra people.

Swimming pool

For rentals comprising a swimming pool, it is indicated that these dispose of a security system according to the norms in vigor. A user’s manual is given to the lessee at his arrival.

Termination

On failure to pay at the due dates and to fulfil any clause in this contract, eight days after formal notice has been given and not responded to, the owner or his authorised agent is entitled to demand immediate termination of this contract. The lessee must therefore vacate the rented premises simply on the order of the referee.

Technology and freedom

Information retrieved are the object of an automated or informatics treatment destined to the application of this contract.

Conformingly to the law of the 6th of January 1978, the lessee has a right of access and rectification towards the lessor, in charge of the treatment. Modalities of application are defined by mutual agreement.

Validity of translation

This Agreement was written in French and translated into English for English-speaking clients’ benefit. All care has been taken, but if the translation differs, the parties agree that the French version shall prevails.